Call intelligence where your patients' audio never leaves the clinic
A lightweight agent installs on your own machine and runs on a schedule. It transcribes call recordings and redacts PHI on-device — only anonymised text is ever sent to MyAutobot for sentiment, QA, compliance and benchmarking.
Caller: I need to rebook [PATIENT_NAME] — DOB [DOB], NHS [NHS_NUMBER].
Built in collaboration with our sister company Integrella, Trusted by
Patient audio never crosses the line
Everything sensitive happens inside your clinic. Only redacted, anonymised text is sent on for analysis.
Three steps, no infrastructure
Install & schedule
Install the agent on a clinic machine and point it at your recordings. Set it to run nightly, hourly, or one time.
Transcribe & redact locally
Each call is transcribed on the machine and PHI is replaced with typed tags like [PATIENT_NAME]. Audio never leaves.
Sync text & get insights
Only anonymised text syncs to your dashboard for sentiment, QA, compliance and benchmarking — then writes back to your CRM/PMS.
Four things, done well
Sentiment & problem-call flagging
Every call scored, with negative and high-risk conversations routed to a manager the moment they're processed.
Agent QA & coaching
Objective scoring against your scripts and standards turns every call into targeted coaching material.
Compliance checks with audit trail
Consent, identity and vulnerable-patient checks on every call, with a full, exportable audit trail.
Industry & AI-agent benchmarking
See how your team compares to your industry — and to a MyAutobot AI voice agent — on the metrics that matter.
The insight you get back
A look at a real clinic dashboard. Everything is aggregate — reported on call types and trends, never about an identifiable patient.
A single deep-dive across a year of recordings — perfect for a baseline or board review.
Top call reasons — and how well each is handled
Scored against a simple rubric: greeting · resolution · clear next stepsStrong — use as the model script for new starters.
Pharmacy redirects cause confusion — a one-page process sheet would lift this.
Callers often ring back — clearer "what happens next" wording is the win here.
Solid — payment answers vary by staff member; a shared crib sheet would help.
Friction flags: 6% of calls showed signs of caller frustration — most in prescription queries. Reported in aggregate only, never about individual patients or staff.
When patients can't get through
1 in 8 calls rings out at the Monday 8–10am peak — one extra front-desk hour would catch most of them.
Questions patients keep asking
Feed these straight into your website, phone menu or front-desk scripts.
How callers feel
Customer vs agent, per callIn 7 of 10 flagged calls, sentiment recovers by the end — your team is de-escalating well. Agent tone stays calm even when callers don't.
Compliance, checked on every call
Every chart is built from anonymised text. DialVue reports on call types, trends and team coaching — never on identifiable patients, and staff insights stay private to your managers.
Your team, your industry, and an AI agent — side by side
DialVue back-tests your real calls against your industry average and a MyAutobot AI voice agent, so you get an evidence-based view of where automation helps — and where your people already shine.
Run a benchmarkFirst-call resolution across 1,240 analysed clinic calls this month.
Writes back where your team already works
Insights and call summaries push straight into your PMS/EHR and CRM. Build your own with a REST API and webhooks.
curl -X POST https://api.myautobot.ai/v1/transcripts \ -H "Authorization: Bearer $API_KEY" \ -H "Content-Type: application/json" \ -d '{ "call_id": "clinic-4827", "redacted_text": "Caller: rebook [PATIENT_NAME]…", "duration_sec": 252, "sentiment": "negative" }'
Pay for insight, not for transcription
Transcription and redaction run on your machine — effectively free. You only pay for the cloud analysis you switch on, priced per minute.
Free
Trial it on real clinic calls
- Local transcription & redaction
- On-device sentiment
- Results stay on your PC
Starter
Small clinics
- Dashboards & call search
- Sentiment & call-reason trends
- Problem-call flagging
Pro
Multi-site groups
- Everything in Starter
- Compliance checks & audit trail
- QA scoring + AI-agent benchmark
- Manager alerts & API access
Enterprise
Trusts & large groups
- SSO & custom redaction rules
- On-prem / private cloud
- Dedicated support & SLA
Download DialVue and analyse your first calls free
Windows desktop agent · ~40 MB · free 30 minutes included · no card required.
Runs on Intel & AMD PCs — and on Windows on ARM via built-in emulation. macOS & Linux coming soon